1 July Game Management System (GMS) Season Switchover and Support
In response to direct feedback from clubs, a reminder that GMS will change over to the 2022/2023 season on 1 July. For the switchover to take place, some users will have begun to notice some enhancements to the system, including a new email template and a change to girls’ teams, in the team management tile, to align with the new age banding.
By bringing the date forward (historically 1 August) and making these changes now, we hope club administrators will find it easier to begin some of the tasks that were shared in the GMS checklist last week to get ahead of the new season.
The move into July will also see an increase in support for system users, which we have detailed below. July also sees the start of the new Platform 4 Rugby user groups and support trainers.
Affiliation email on 1 July
On 1 July, parent/guardians of age-grade players, whose emails are verified within GMS, will receive an email asking them to affiliate or re-affiliate their players. Clubs will also receive an email with more details about what the 1 July brings and how they can begin to action some of these elements.
GMS Service Desk
Due to the increased use of GMS across the game we will be putting in place additional measures to support ‘peak season’ and to deliver an improved level of Technical Support during this time.
| Operational | ||
|---|---|---|
| July – August | Monday – Friday | 9am – 8pm |
| September – October | Monday – Friday | 9am – 8pm |
| September – October | Saturday – Sunday | 12 noon – 8pm |
- The existing team will be bolstered with a temporary workforce to provide enhanced capacity during this peak period.
- Temporary staff will be provided with structured training with subject matter experts.
- Using enhanced reporting, there will be a daily review of tickets with a focus on unassigned, open durations and resolution time.
For further support, please contact the GMS service desk team by raising a help request on the Help Portal; https://help.rfu.com/support/home
User Groups and Support Trainers
July will also see the start of our volunteer user groups who will provide feedback on how they and clubs use the system and what they need from it. You can find out more about these user groups and who is in them on our User Groups page
From July, our new GMS support trainers will begin to be deployed to the game. These trainers will be able to provide support and assistance to areas and clubs across the country that need them, being deployed using data, insights and the local delivery team’s knowledge. To help aid us in their deployment, it is important for clubs and users to raise tickets on the help desk. From these tickets raised we will then deploy the trainers accordinly.